Frequently Asked Questions
Q: What does it mean to have a member account?
A: Members can have purchases at the club put on their member account. You will receive an emailed statement at the beginning of each month for you to view and pay for the past month’s purchases by the 21st of each month. If you prefer not to be billed you can pay by cash, credit card or check at the time of the purchase.
Q: How do I access my account statement and make payments?
A: To view your account online go to tcr1886.clubautomation.com and select the “Access My Account” button under the “First Time Here?” icon. Under “Create an Account” enter in your First Name & Last Name. Upon logging in, you will be prompted to enter basic information about yourself. On that initial page, you will be required to enter your email address and set a password. This will be your log-in information going forward. Please save the information to log into the website in the future. Payments are accepted by credit card or check online and at the check-in desk or Business Office.
Q: How do I find people to play tennis or paddle?
A: We have staff dedicated to finding you a game and getting you involved in club activities based on your interests and availability. Please contact Nam Danh for more information. We also have a player profile form we would have you fill out to help us find what you are looking for. The forms are available on our website and at the check-in desk.
Q: How do I reserve an indoor tennis court or paddle court?
A: Courts are reserved at the Check-In Desk or by calling 381.2529 ext. 100 or through our online booking service with Club Automation. Members may reserve a court up to 2 weeks in advance. Non-members can only book courts 72 hours in advance. Tennis court fees range from $38-$54 for 90 minutes depending on the court time slot. Paddle court fees are included in the paddle membership.
Q: How do I reserve an outdoor tennis court?
A: Courts are reserved through the TCR App, the "Reserve Court" button on our website homepage, by calling 381.2529 ext. 100, or stopping by the front desk. Equity members may reserve courts up to 5 days in advance, non equity members may reserve courts up to 3 days in advance.
Q: What is the guest policy for tennis & paddle?
A: Winter Guest fees are $12/person for tennis and $13/person for paddle with no limitations on the number of times playing as a guest on random courts. You are required to be a member to be a regular player on a season court time.
Summer Guest fees are $15 for tennis and $8 for the pool. A tennis guest is welcome at TCR up to 5 times during the summer season. Pool guests are welcome up to 6 times per season. There is no limit on paddle guest visits.
Q: Do you offer Summer Camp?
A: Yes! We have a our Summer Sports Camp. This Day Camp offers half and full day options. Tennis, swim, and golf instruction, as well as field games, arts and crafts, and group activities. Our camp brochure may be viewed here.
Q: Is childcare available?
A: At this time, child care is not available. When we are able to offer childcare again, it is available 9am-12pm and 4-7pm Monday-Friday and 9am-12pm on Saturday and Sunday. The cost is $5 per hour per child. Reservations may be placed with the front desk in person or by calling (585) 381-2529 ext.100.
Q: How do I rent a locker?
A: Lockers are available to rent for the season or annually. To rent a locker, contact Marie in the business office. Lockers not registered to a member are available for daily use. Locks may not be kept on unregistered lockers overnight.
Q: Who do I contact for tennis lessons?
A: Our Pro Staff would be happy to answer any and all questions regarding our tennis lessons and programs. Registration for our lessons may be completed in person, by mail, or online. Feel free to call the TCR Pro Shop (585) 381-2529 ext. 114 for more information. To learn more about the programs we offer, click here.
Q: Do you offer personal training?
A: Andrew Green provides personal training to our members and non-members. You can contact Andrew at 585.490.2855 or email@example.com to set up a personal training session. You can call the TCR desk at 381.2529 ext. 100 to register or for further information. We also have information on personal training on our website.
Q: What type of shoes are allowed on the courts?
A: Only proper tennis shoes with smooth soles may be worn on the courts. Any large knobbed tread shoes such as running shoes and cross trainers are prohibited. View examples of soles here. Please inform your guests.